How & Why We Text You

1. Consultant Onboarding

When a dealership manager adds a new sales consultant to the platform, they enter the consultant's name, mobile phone number, and carrier. The manager — who is an authorized administrator of the dealership's account — is responsible for obtaining verbal or written consent from the consultant before adding them to the system.

2. Welcome Opt-In Text

Immediately after being added to the system, the consultant receives a welcome SMS from Automotive Utility. This message confirms their enrollment in the rotation notification service and provides clear instructions to reply STOP at any time to opt out. Message and data rates may apply.

3. Ongoing Rotation Notifications

Once enrolled, consultants receive SMS alerts when they move into the "Up Next" or "On Deck" position in the rotation. These messages are triggered by real-time activity on the sales floor — such as a colleague beginning to assist a guest — and are intended to help consultants stay prepared and engaged throughout their shift.

• Message frequency varies based on floor activity
• Notifications are only sent during active check-in periods
• No marketing or promotional messages are sent

4. Opt-Out & Data Privacy

Consultants can opt out at any time by replying STOP to any message. They can also ask their manager to remove them from the system entirely. No phone numbers are shared with third parties. Phone numbers are used solely for the purpose of rotation status notifications within the Automotive Utility platform.